Effective Date:
App Name: Castle Homes Concierge
Company/Developer: Castle Contractors LLC
Contact Email: michael@castlehomes.com
Castle Homes respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Castle Homes Concierges mobile application, including any related services, communications, or features offered through the app.
By using the app, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how the app is used, we may collect the following categories of information:
Personal Information You Provide
We may collect information that you voluntarily provide through the app, such as:
- Name;
- Email address;
- Account login information;
- Service requests, concierge requests, maintenance requests, or other information submitted through the app;
- Communications, photos, notes, or documents you choose to upload or submit.
App and Device Information
We may automatically collect limited technical information related to your use of the app, such as:
- App version;
- Device identifiers;
- IP address;
- Log data;
- Usage data, such as features accessed and actions taken within the app.
Photos, Camera, and Files
The app allows you to upload photos, documents, or files, we may access those features only with your permission and only for the purpose of providing the requested app functionality, such as submitting a service request or documenting an issue.
How We Use Information
We may use the information we collect to:
- Create, manage, and support user accounts;
- Provide app functionality and concierge-related services;
- Process, respond to, and track requests submitted through the app;
- Communicate with users regarding requests, forms, updates, or support;
- Improve app performance, reliability, and user experience;
- Troubleshoot technical issues;
- Maintain security and prevent fraud, misuse, or unauthorized access;
- Comply with legal, regulatory, contractual, or business obligations.
How We Share Information
We do not sell your personal information.
We may share information only as reasonably necessary for the operation of the app and related services, including with:
- Castle Homes personnel, representatives, contractors, or service providers who need the information to respond to requests or provide services;
- Technology vendors, hosting providers, analytics providers, or app service providers that help us operate, maintain, or improve the app;
- Third-party service providers involved in fulfilling concierge, maintenance, warranty, scheduling, repair, or home-related requests;
- Legal, regulatory, law enforcement, or governmental authorities when required by law or when necessary to protect rights, safety, or property;
- A successor organization in connection with a merger, acquisition, sale, restructuring, or transfer of business assets.
Service providers are expected to use information only as needed to provide services on our behalf and to protect information appropriately.
Data Retention
We retain personal information for as long as reasonably necessary to provide the app and related services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
When information is no longer needed, we may delete, de-identify, or securely retain it in accordance with applicable law and business requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials and for promptly notifying us of any suspected unauthorized access to their account.
User Choices and Controls
Depending on the app’s features and your device settings, you are able to:
- Access or update certain account information;
- Control app permissions, such as camera, photo, file, notification, and location permissions;
- Disable push notifications through your device settings;
- Request deletion of your account or certain personal information, subject to legal and business recordkeeping obligations.
To make a privacy-related request, please contact us using the contact information below.
Account Deletion
The app allows users to create an account, you delete your account by going into the settings in while logged-in or by contacting us at michael@castlehomes.com.
Upon receiving a deletion request, we will delete or de-identify account information as required by applicable law, unless we are required or permitted to retain certain information for legal, security, fraud prevention, dispute resolution, service completion, or legitimate business purposes.
Children’s Privacy
The app is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Third-Party Services
The app may use third-party services, software development kits, hosting services, analytics tools, communication tools, or other vendors. These third parties may collect or process information according to their own privacy policies.
Examples may include:
- App hosting and database providers;
- Authentication providers;
- Analytics or crash-reporting tools;
- Push notification services;
- Payment processors, if applicable;
- Customer support or communication tools.
We encourage users to review the privacy policies of any third-party services used in connection with the app.
International Users
The app is operated from the United States. If you access or use the app from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. Continued use of the app after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Castle Homes
5214 Maryland Way, Ste 102 Brentwood TN 37027
michael@castlehomes.com
+1 615-309-8200
