Builders are always talking about “quality,” but few can explain what they mean to their new home clients. This should not be a mystery; construction quality is easy to see when you know what to look for. As a professional builder, we not only take pride in creating high-quality homes, but also in making sure that our homebuyers experience quality and understand the difference it makes.
The building process is relatively foreign to those outside of the industry. To help homebuyers learn the lingo and develop a trained eye as their new house is being built, we employ a variety of educational tools.
Our most important tool is our commitment to listen. We listen to the questions and concerns of our clients and seek to provide satisfactory answers. Our sales, construction, and warranty service associates are all trained to invest the necessary time to address questions regarding every aspect of the production cycle.
The best way to help a homebuyer understand the construction process and appreciate the value of the high-quality materials and methods we employ is to schedule visits to the job site at key milestones. Walking through a newly framed home, for instance, allows us to point out the tight tolerances we require from our framing crews. On-site, we can show examples and explain why these standards help to ensure reliable performance and comfort in the finished home.
After framing, homeowners can watch the ways that we install the home’s wiring, plumbing, and mechanical systems. Our exacting specifications make sure that those systems perform as designed and promised. As construction continues, we encourage new homeowners to schedule similar walk-throughs so we can showcase the high-level materials and methods we use to build homes. What is difficult to articulate in the office becomes clearly demonstrated as the house takes shape.
We also consider the conditions of our job sites as an indicator of quality. We expect, for instance, that our crews and trade partners maintain a clean site. Disposing of trash and scrap materials not only makes for a professional work environment, but also a safe one. We believe that our insistence on a professional looking job site translates to professional, superior-quality workmanship.
As a new home nears completion, quality is even easier to see and understand from a homebuyer’s point of view. Again, adhering to tight tolerances, we work hard to make sure that walls are smooth, that cabinets, trim, and other fixtures fit snugly into place. We make certain that windows and doors operate smoothly, and that flooring and other finishes are installed to meet the expectations of our discerning clientele.
But the true test of quality construction is occupancy. New homeowners will understand what we mean by quality after living in their home for a while. How our homes stand the test of time and the rigor of everyday living is a testament to the quality we strive to achieve from the foundation to the rooftop.