Once you’ve settled into your new home, it becomes increasingly your responsibility to maintain it. As a professional builder, we have a period of time in which we respond to warranty service calls and address questions from our new homeowners. Eventually the baton is passed to our owners for the regular maintenance of their home
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What ever happened to customer service? Today, simple respect and responsiveness seems to be more the exception than the rule … especially after the sale. How a homebuilder manages after-sale service, also called warranty service or call-backs, is a key indicator of the company’s overall professionalism and ability to meet (and ideally exceed) a homebuyer’s
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In Nashville, a hundred-year-old Boy Scout troop congregates before every camping trip to gather gear and prepare for sleeping under the stars. Of the most memorable moments in scouting, camping trips inevitably top the list. Although these camping adventures offer education in self-sufficiency and leadership, the long-term benefits reach beyond learning how to tie knots
Castle Homes came away a big winner in Nashville Lifestyles’ Home Awards announced this month. The collection of awards garnered by Castle Homes included Best New Kitchen, Best New Bathroom and Runner Up for both Best New Home and Best Builder. “The Nashville home market keeps getting hotter, and the competition for Nashville Lifestyles’ Home
The trick is to choose the technologies you need, while ignoring those you don’t For some people, a new custom home is a chance to get the latest digital bells and whistles. The problem is that home automation can feel like a daunting topic and the wrong choices can lead to frustration. Which technologies will
How to Fight Escalating Lumber Prices The essential skill of value engineering Lumber continues to be THE big issue in homebuilding. As we write this in May 2021, costs for framing lumber and plywood are three times what they were a year ago. That’s right—they’ve tripled. It’s insane. They might go even higher. An April
Your home builder needs to navigate a maze of government regulations—homeowners can help make the process easier A successful new-home build is a predictable one, with no unpleasant surprises. Predictability comes from good planning, as well-planned projects tend to stay on budget and on schedule. Good planning includes making sure the home will meet all